‌Effective Date: October 15, 2026‌

Welcome to the official Terms of Service of CARDUELIS PET SHOP j.d.o.o. za proizvodnju i trgovinu, the Croatia-based independent pet accessories e-commerce platform accessible at www.carduelispetshop.com. These terms set out the legally binding rules, rights and obligations that govern all usage of our website, account registration, product purchases, and access to all services we provide to customers across the European Economic Area. By browsing our platform, creating a customer account, submitting an order or using any features of our website, you confirm that you have fully read, understood, and agree to be bound by every clause outlined in this Terms of Service, alongside our published Privacy Policy, Refund and Returns Policy, Shipping Policy and all other official notices posted on our platform. These agreements are formulated in full compliance with EU Consumer Rights Directive 2011/83/EU, Regulation (EU) 2023/2673, the General Data Protection Regulation (GDPR) and all applicable local commercial and consumer protection laws in Croatia.

Our full official contact details for all inquiries related to these terms are:

• Full registered business name: CARDUELIS PET SHOP j.d.o.o. za proizvodnju i trgovinu
• Registered operating address: Zagrebačka ulica 228, 35000 Slavonski Brod, Croatia
• Official contact email: bramble@carduelispetshop.com
• Customer support telephone number: +385 99 763 0484

1. Platform Overview and Eligibility for Use

CARDUELIS PET SHOP is a dedicated specialty retailer that curates and sells a full range of high-quality pet grooming tools, deshedding gloves, pet brushes, portable water bottles and other practical small accessories for cats, dogs and other companion animals. As stated on our About Us page, every product in our new arrivals and best-selling collections is tested by our in-house team of pet owners to ensure safety, durability and practicality for all furry family members.
To use our website and place orders on our platform, you must meet the following eligibility requirements:

• You are at least 18 years of age, or have reached the legal age of majority in your country of residence to enter into a legally binding sales contract. Minors under the age of 18 may only use our platform under the supervision and explicit consent of a parent or legal guardian, who will take full legal responsibility for any orders placed by the minor.
• You are a consumer purchasing our pet accessories for personal non-commercial use, rather than for the purpose of reselling, redistributing or running a competing pet accessories business. We reserve the right to cancel any bulk orders submitted for commercial resale purposes without prior notice, unless you have previously obtained our formal written authorization for wholesale purchasing.
• You are not located in a non-EU region that we explicitly exclude from our shipping coverage, and you confirm that all information you submit to our website during account registration, checkout or communication with our support team is true, accurate, complete and up to date.
  Our services are intended exclusively for users located within the European Economic Area, and we do not guarantee that products listed on our website comply with regulatory requirements for locations outside the EEA. If you choose to access our platform from a non-EEA jurisdiction, you do so entirely at your own risk, and we bear no responsibility for any legal non-compliance with local rules in your region.

2. Customer Account Registration and Security

Creating a free customer account on www.carduelispetshop.com allows you to access exclusive features including saving your preferred delivery addresses, viewing your full order history, managing your pet product wishlist, tracking ongoing shipments faster, and receiving personalized recommendations for new arrivals tailored to your pet’s needs. When you register for an account, you agree to:

• Provide valid, accurate personal information including your full name, active email address, contact phone number and correct residence address, and update these details promptly via your account settings panel if any of your personal information changes in the future.
• Select a strong, unique account password, and take full, exclusive responsibility for keeping your password and all account access credentials confidential. You are fully liable for all activities, actions, orders and modifications that take place under your account, whether or not you have explicitly authorized the action.
• Notify our support team immediately via our official contact email if you detect any unauthorised access to your account, any password leak, or any other security breach related to your account. We will not be held liable for any loss or damage arising from your failure to comply with these account security obligations.
  We reserve the full right to suspend, restrict or permanently terminate your customer account at our sole reasonable discretion if we detect fraudulent activity, repeated submission of false information, violation of these Terms of Service, or extended inactivity on the account for over 3 consecutive years. After account termination, all your personal data will be processed in line with our published Privacy Policy rules.

3. Order Submission, Contract Formation and the Mandatory One-Click Withdrawal Function

When you browse our product catalog, add items to your shopping cart and proceed to the checkout page, you confirm that you have carefully reviewed all product specifications, sizes, features and pricing information before submitting your order. All steps of the checkout process are designed to let you double-check and correct any input errors before you confirm your purchase. Once you submit your order and your payment is successfully cleared by our certified PCI-DSS compliant payment provider, our system will automatically send you an immediate formal order confirmation email with a unique time stamp, your full order number, complete list of purchased items, total order value, shipping fees and other relevant details. This order confirmation email marks the point at which a legally binding sales contract is formed between you and CARDUELIS PET SHOP.
In full compliance with EU Directive (EU) 2023/2673, which came into mandatory force in June 2026, our website integrates a clear, permanently visible one-click “Withdraw from contract here” button directly on every order details page within your customer account panel. This fully standardized withdrawal function is designed to let you exercise your statutory 14-day cooling-off withdrawal right in no more than two simple steps: after clicking the dedicated withdrawal button, the system will automatically pre-fill all your relevant information including your name, order number, purchased product details, and you only need to confirm the action to complete the contract withdrawal, with no need to fill out extra PDF forms, upload unnecessary documents, or send separate emails to our support team. After you confirm the withdrawal action, our system will instantly send you an automated confirmation receipt with an exact time stamp to your registered email address, and all withdrawal records will be securely stored in our system for at least 12 months as required by EU regulatory rules. You also hold the right to partially withdraw from a single multi-item order, rather than being forced to return all items in an order.
Please note that we strictly enforce the rule that no full or partial refund will ever be issued before the corresponding purchased physical product is returned to our warehouse and passes our condition inspection, as clearly stated in our official Refund and Returns Policy.

4. Product Information, Pricing and Payment Terms

We take all reasonable measures to ensure that all product descriptions, photos, feature introductions, size specifications and pricing information published on our website are as accurate as possible. However, minor color or texture variations may occur due to different display settings on user devices, and these small differences do not qualify as product quality defects. If any listed product has a clearly marked incorrect price due to an obvious system error or manual input mistake, we reserve the right to cancel your order for that item before dispatch, and notify you of the pricing error immediately to arrange a full refund of any amount you have paid.
All product prices displayed on our website are denominated in Euro, and already include all applicable EU VAT and local sales taxes for customers located within the EEA. No hidden extra customs duties or unexpected fees will be charged to you after you complete checkout. We accept all major widely used payment methods including bank cards, reputable e-wallets and other authorized payment services, all processed through our secure third-party payment partners. We never store full raw credit card or payment card details on our own servers, to protect your payment security.
You agree to pay the full total order amount including all product costs, applicable shipping fees and any other relevant charges displayed at the final checkout stage, before we proceed to process and dispatch your order. If a payment transaction fails or is disputed unjustifiably after you have received the ordered goods, we reserve the right to take all legally permitted actions to recover the outstanding amount, including restricting your future ordering permissions on our platform.

5. User Conduct Restrictions

When you use our website services, you agree that you will not carry out any of the following prohibited activities:

• Copy, reproduce, distribute, resell or commercially exploit any part of our website content, including product photos, text descriptions, brand logos, page design and original artwork, without our explicit prior written authorization. All intellectual property rights on our platform remain the exclusive property of CARDUELIS PET SHOP.
• Upload, transmit or spread any malicious code, computer viruses, spyware, or any other harmful software that may damage the operation of our website, disrupt our server systems, or compromise the data security of other users.
• Submit false, fraudulent, malicious, or abusive order requests, repeatedly submit false return claims, or harass, threaten or abuse our customer support team members with inappropriate language or behavior.
• Circumvent, disable or otherwise interfere with any security-related features of our website, or attempt to gain unauthorized access to our server systems, other user accounts, or non-public data and information on our platform.
• Use our website and its product offerings for any illegal purposes that violate applicable local, national or EU laws and regulations.
  If we detect that you have engaged in any of the above prohibited activities, we reserve the right to immediately restrict your access to our platform, suspend or permanently terminate your customer account, and reserve the right to pursue full legal compensation for any losses we incur from your improper actions.

6. Intellectual Property Rights

All content published on www.carduelispetshop.com, including but not limited to all original product descriptions, high-resolution product photos, graphic designs, brand slogans, page layout designs, text articles, the CARDUELIS PET SHOP trademark, and all related logos and branding elements, are fully protected by copyright, trademark and other intellectual property laws across the European Union. You may not use, copy, modify, distribute or reproduce any of our intellectual property content for any commercial or public purpose without first obtaining our signed written permission.
You are granted a limited, non-exclusive, non-transferable personal license to access and browse our website for the sole purpose of shopping for pet accessories for your personal non-commercial use, and no other usage rights are implicitly granted to you under these Terms of Service. Nothing outlined in this document transfers any full intellectual property ownership rights to you.

7. Limitation of Liability

To the maximum extent permitted by applicable Croatian and EU consumer protection laws, CARDUELIS PET SHOP shall not be liable for any indirect, incidental, consequential, special or punitive damages arising from your use of our website or purchased products, including but not limited to lost profits, wasted travel expenses, or other indirect economic losses that are not directly and reasonably foreseeable by both parties at the time the sales contract is formed.
Our total aggregate maximum liability for any and all claims related to your order or use of our website will never exceed the actual total amount you paid for the specific order that gives rise to the relevant claim. Nothing in this clause is intended to exclude or restrict our legal liability for cases of gross negligence, intentional misconduct, personal injury to users, or any other scenario where liability cannot be lawfully excluded under mandatory consumer protection regulations.

8. Force Majeure

We will not be held liable for any delays in order processing, shipment fulfillment, or platform service interruptions that are directly caused by force majeure events, which refer to unforeseeable, unavoidable and insurmountable objective circumstances beyond our reasonable control. These events include but are not limited to natural disasters, severe extreme weather conditions, official government actions, mandatory trade restrictions, widespread internet infrastructure failures, confirmed malicious large-scale hacker attacks, labor strikes affecting our courier partners, and other unforeseen emergency events.
If a force majeure event lasts for more than 30 consecutive days and makes it impossible to fulfill your order completely, both parties hold the right to terminate the relevant sales contract, and we will process a full 100% refund of all pre-paid amounts you have paid for the unfulfilled order, with no additional compensation obligations owed to either party.

9. Modification of Terms of Service

We reserve the right to update, adjust and modify these Terms of Service on a periodic basis to reflect changes to our business operations, newly released regulatory requirements, or adjustments to our service features. When we make material significant changes to this document, we will update the “Effective Date” posted at the top of the page, and publish a prominent 30-day advance notification on the homepage of our website, clearly informing all users of the upcoming revised terms before they officially take effect. Your continued use of our website and submission of new orders after the revised terms come into force will be deemed as your full acceptance of the updated clauses. If you do not agree to the revised new terms, you may stop using our platform services and request to permanently delete your customer account at any time.

10. Applicable Law and Dispute Resolution

These Terms of Service and all sales contracts formed between you and CARDUELIS PET SHOP are governed exclusively by the substantive laws of the Republic of Croatia, without applying its conflict of law rules. For any disputes arising out of or related to these terms, you and our team will first attempt to resolve the issue amicably through friendly, good faith negotiation via our official contact channels within 30 days. If the dispute cannot be resolved through mutual negotiation, consumers located within the EEA may also choose to use the dedicated EU Online Dispute Resolution (ODR) platform hosted by the European Commission to submit their dispute for free mediation. If the dispute still cannot be settled through amicable discussion or ODR mediation, all disputes will fall under the exclusive jurisdiction of the competent courts located in Slavonski Brod, Croatia.

11. Final Supplementary Clauses

If any individual clause outlined in these Terms of Service is found to be invalid, unenforceable or conflicting with mandatory applicable laws by a competent judicial authority, the remaining other clauses of this document will remain in full legal force and effect, and the invalid clause will be replaced by a valid provision that most closely matches the original intended commercial purpose of the invalid clause.
Our full failure or delayed exercise of any right stipulated in these terms will not constitute a formal waiver of that right, nor will it prevent us from enforcing that right at a later date. These Terms of Service, together with our linked official Privacy Policy, Refund and Returns Policy and Shipping Policy, represent the entire complete agreement between you and CARDUELIS PET SHOP, and supersede all previous informal verbal or written agreements, communications and discussions related to the subject matter of our service relationship.

If you have any questions or concerns about any clause of these Terms of Service, please reach out to our support team at bramble@carduelispetshop.com at any time, and we will respond to your inquiry within 24 working hours to provide clear, detailed clarification.